To add insult to injury, when they finally were able to locate my container in their warehouse in Florida, it sat in their warehouse in Michigan for a week before I was told it had been sitting there with, no delivery date for it to be sent to me. I know that because they told me they located it there after the hurricane, and because I saw it there, TWICE, with my own eyes when I brought two additional car loads of stuff before it left for the move. Please complete the e-sign and payment will be issued as soon as possible.' My container WAS in their possession the entire duration of the storm at: 3661 Ironbridge Blvd, Fort Myers, FL 33916.

A separate email containing a payment agreement form is being sent to you from DocuSign. Despite your claim not being eligible for coverage, 1-800-Pack-Rat Zippy Shell apologizes for your experience and would like to offer what we refer to as a Customer Satisfaction Credit payment in the amount of $350.00. Due to this not being the case concerning your claim, we cannot extend coverage on this loss. Depending on the nature of the claim and how the damages were incurred during the storm, a customer's contents could be considered for coverage if the event took place while the unit was in our possession. Today, after waiting 3 months for the them to keep their promise that 'you will be compensated' I got a letter stating 'ALL PROPERTY IS STORED BY YOU AT YOUR SOLE RISK. They told me it was my responsibility to make sure it was in good working condition. There was white DUCT TAPE over parts of the container when it arrived to me, and they told me that they have actually heard of duct tape being used before. Because they never scheduled my delivery date to ship the container to Michigan, the container sat in their warehouse and was delayed by Hurricane Ian. Over $2,000 for their smallest container, and they never sent it out on time. Two of their agents told me that they have insurance coverage for personal property up to $10,000 that comes without having to pay for ANY additional coverage.

THEIR CONTAINERS ARE NOT MOISTURE PROOF IF THEY HAVE HOLES IN THEM.

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